Customer Technical Support Engineer

The Customer Technical Support Engineer is a member of the Tier 2 support team. This group is responsible for providing first-rate technical support for the applications. This support includes troubleshooting and resolving customer technical problems for the products over the phone, via e-mail, on-site or by remote connectivity. This project will take place in Caracas with some travel to the US for training. US Visa and excellent English skills are compulsory. Please send resume in English to sfernandez(at)azertiausa.com

Profile:
- 2 years Unix/UNIX Networking, Sun Solaris 8
- 2 years Unix Scripting and SQL Scripting, C or C++
- 2 years Oracle, SQL, and Times 10 database solutions
- 2 years strong technical skills in networking and system application - including Network Management tools/utilities, SNMP, WAN/LAN, Cisco routers, hubs, firewalls, VPN, DNS, switches, Cabling, Disk Devices (RAID, SCSI), and Network Interface Cards.
- Telecommunication/data communication experience
- (Telecommunication) SS7, CDMA, TDMA, or GSM experience/knowledge.
- (Data) Understanding of TCP/IP layering, routing and switching, SNMP, Ethernet, VPN, PIX Firewall.
- Outstanding written and verbal communication skills to internal and external customers.
- Certifications SCSA, CCNA or CCNP, a plus
- Lucent SLL programming and Perl scripting, a plus
- BSEE or BS Computer Science undergraduate degree preferred
- Display a rigorous work ethic
- Possess the initiative and independent thinking to thrive in rapidly growing and dynamic environment.
- Have excellent engineering problem solving skills and display a keen sense for troubleshooting. Proven history of analyzing situations, employing creative and effective decision making to solve problems/achieve results.
- Ability to exercise sound judgment when service impairments issues are escalated.
- Ability to excel in a team environment.

Agency/Employer: Azertia USA Inc
Town or City: Caracas
Location: Dist. Capital
Sector: IT
Related Job Titles: Not stated
Permanent/Contract: Permanent, Full time
Experience: 2 years
Date: 22-04-2008
Salary: Not specified

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